When you book your delivery, we ask for the measurements and weight of your parcel. These measurements will let us know whether your parcel needs a trolley for collection. Your chosen carrier will decide whether your collection requires a trolley and they will bring the appropriate equipment with them when they come to collect.
If you have not provided the right measurements and are concerned that the collecting courier may not arrive with a trolley, please amend your shipment and provide the correct details.
Note: Even if the driver does have a trolley, you may still be required to aid with loading