When you book your delivery, we ask for the measurements and weight of your parcel. These measurements will let us know whether your parcel needs a trolley for collection. Your chosen carrier will decide whether your collection requires a trolley and they will bring the appropriate equipment with them when they come to collect.
If you are not sure that you have provided the right measurements, or are concerned that the collecting courier may not arrive with a trolley, amend your shipment to include special instructions.
Note: Even if the driver does have a trolley, you may still be required to aid with loading