My parcel wasn't collected. Can I drop it off instead?

If you booked with UPS®, DPD, Parcelforce or Hermes, and your parcel is within the drop off size and weight limits, you can drop off your parcel without having to make any extra changes to your order.

You can use your existing shipping label for drop off, you do not need a new one.

If you are not booked with one of these couriers you may be able to drop your parcel at a depot.

Find your local drop off location

UPS®

DPD

Hermes  

Parcelforce

Reschedule collection

Another option you have is to reschedule the collection.

Note: You can also cancel your order and rebook with another carrier who offers drop off. Be sure that your parcel meets the size and weight restrictions of the new courier.

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