I no longer want my parcel to be collected - Can I drop it off instead?

Visit our collection page. If you see an option to find your nearest drop off location then your package is eligible for drop off. 

You can find your nearest drop off shop on the tracking page or our relevant carrier page, and use the same labels you have been given for drop off. 

Note: Sometimes the courier will still come to collect your parcel even after you have dropped it off. Politely let them know that you have dropped off the parcel, you will not be charged for this. 

I wasn’t shown the option to drop off my parcel

Some couriers do not offer drop off and the ones who do have different weight and size restrictions, so you may be able to change courier to book a drop off service instead. 

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