Why did the drop off shop refuse to take my package?

Your parcel may be refused if:

  • The weight or size of the parcel exceed the size and weight restrictions.
  • The correct labels are not attached with relevant invoices
  • The item is not packaged properly
  • The shop does not have space to store the package

If you are sure that your parcel fulfils the criteria for a drop off delivery, you can drop off your parcel at another drop off shop.

Note: If none of these reasons apply, you may raise a complaint with ParcelHero and we will endeavour to resolve the issue with the drop off shop. Simply contact us.

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