Your parcel may be refused if:
- The weight or size of the parcel exceed the size and weight restrictions.
- The correct labels are not attached with relevant invoices
- The item is not packaged properly
- The shop does not have space to store the package
If you are sure that your parcel fulfils the criteria for a drop off delivery, you can drop off your parcel at another drop off shop.
Note: If none of these reasons apply, you may raise a complaint with ParcelHero and we will endeavour to resolve the issue with the drop off shop. Simply contact us.