The driver did not take my parcel because the customs invoice was not printed/I didn't print enough copies

If the driver refuses to collect because you have not printed out enough customs invoices, you must rebook your collection. This may incur extra charges.

How many copies of the customs invoice are required?

You will need to print off five customs invoices. Three will be fixed to the parcel, and the remaining two are handed over to the collecting driver.

What happens if my parcel is travelling via Haverhill?

We print out and attach customs invoices at the Haverhill depot, so you will not need them in this instance.

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