Can the driver refuse to collect if my parcel is over the weight or size limit?

ParcelHero will not allow you to book delivery of a package that is too large or heavy for our couriers to collect.

If the driver refuses to pick up your parcel due to it being over the weight or size limit, you are left with two options:

I'm sure the dimensions/weight I gave are correct

If you are sure that your original booking measurements were correct then we advise you to raise a complaint. We will then rebook your collection for you.

I need to change the dimensions/weight on my order

Amending the weight/measurements of your order affects both the price and the couriers you can ship with. It will also ensure the courier sends an appropriate vehicle for collection.  

To make this change you will need to cancel your booking, and re-book.

Learn more about cancelling your booking

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