What happens if the collecting driver cannot scan the barcode?

If the driver is unable to scan the barcode on your parcel, your parcel will not be collected. If this is the case, you will need to rebook collection, and ensure that you have reprinted the labels so that the issue is not repeated.

How can I prevent this happening again?

  • Always print with a laser printer
  • Print your labels with printer settings of A4 paper and ‘actual size’

Note: You can choose to use ParcelHero’s pre-printed label service if you cannot print your own labels, but this may cost more.

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