Why would the driver not wait for me to get my parcel ready for collection?

The collecting drivers make hundreds off stops every day and they are on a very tight schedule, which means they often do not have time to wait at an address.

If your parcel was not ready for collection when the driver arrived and they did not collect it, you must rebook your collection. Rebooking a collection may cost you additional charges.

Ensure that your item is properly packaged in suitable packaging and has the correct shipping labels and paperwork securely attached.

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