What happens if the driver didn't collect all of my parcels/shipments?

If the collecting courier did not collect all of your parcels, you must rebook a collection for the remaining parcels. Unfortunately, this will incur extra costs.

You may also be able to drop off your remaining parcels.

How do I avoid this happening again?

  • It is your responsibility to make sure that the courier collects every one of the parcels that you need collecting.
  • Ask the collecting courier to sign any and all of the shipment receipts we provide with your booking.
  • Be sure to have your parcels ready and in the same place when your driver arrives.

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