If your shipment has not been collected, you can still make changes to your booking, including:
- Changing the courier company or service level
- Changing any of the details you entered, for example amending or updating the address.
- Changing the weight or dimensions of your parcel
How it works
- Visit our collections page, or track your parcel and select the ‘Amend shipment’ option.
- You will need to login or register in order to amend your shipment.
- Your existing order will be cancelled and the amount you paid refunded to your wallet, which you can then use to pay for your new order.
- Some carriers charge a few to make changes, but most do not. If charges apply, we will always notify you and ask for your approval.
- You can then simply select a service and make any changes you want (You won’t need to re-enter the shipment details, they will be stored for your convenience)
Note: Our prices change regularly, you will need to pay the new price if it has changed since your original booking.