How to change any details on your shipment prior to collection

If your shipment has not been collected, you can still make changes to your booking, including:  

  • Changing the courier company or service level 
  • Changing any of the details you entered, for example amending or updating the address. 
  • Changing the weight or dimensions of your parcel 

How it works 

  1. Visit our collections page, enter your tracking number and select the ‘Amend shipment’ option. 
  2. You will need to login or register in order to amend your shipment. 
  3. Your existing order will be cancelled and the amount you paid refunded to your wallet, which you can then use to pay for your new order. 
  4. Some carriers charge a small amount to make changes, but most do not. If charges apply, we will always notify you and ask for your approval. 
  5. You can then simply select a service and make any changes you want (You won’t need to re-enter the shipment details, they will be stored for your convenience) 


Note: Our prices change regularly, you will need to pay the new price if it has changed since your original booking. 

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