What happens if I entered the incorrect weight or dimensions when I booked my shipment?

Before collection/drop off

If you realise that you have provided the wrong dimensions before the date of your collection, please amend your shipment to include the correct dimensions.

This may include a fee, or extra charges to cover the costs of shipping a larger parcel.

After collection/drop off

All shipment weight and dimensions are audited by the courier. If you entered the incorrect information, we will invoice you for the difference once we receive the courier audit.

However, you also need to be aware that providing the incorrect information may also affect your collection if you’re sending a large or bulky item, as the courier may dispatch the wrong vehicle to collect or, if you selected a drop off service, the shop may not be able to accept your parcel if it’s over 20 kg in weight.

Check the weight restrictions for drop off

Check the weight restrictions for bulky items that require a tail-lift

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