How long can the driver wait if the shipment is not ready?

With most of our partner couriers, drivers are authorised to wait up to five minutes per collection. However, this is not guaranteed and it is up to the driver if they stay or not. If they have many deliveries or a particularly busy route, they made not be able to wait.

Note: It's your responsibility to ensure your goods are ready on time, and if you don't then you will need to pay a rebooking fee.

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