What will happen if my parcel is bigger than I paid for?

If your parcel is larger than the dimensions that you paid for, you will receive an adjusted weight invoice. This will include the audited weight and dimensions from the courier who carried the package.

We recommend taking a picture of your box with the measurements and weight recorded, along with the courier label, as if you do not agree with their dimensions, this is the only grounds you will have to appeal.

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