The driver knocked on the door but didn't wait, by the time I got to the door they had gone. What can I do?

When drivers are particularly busy, or have routes with many deliveries, they may be unable to wait long at your door.

It’s your responsibility to ensure that your package is ready on time, and that you answer your door in good time.

Unfortunately you will now need to rebook collection, and this will likely incur additional charges.

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