The receiver missed the delivery, how can I rearrange delivery?

If you are not present to take delivery, most of our partner carriers will leave a card and attempt redelivery. You can use the information on this card to book a delivery date that is convenient to you, or you may now need to collect your parcel from a pick-up shop or depot.  

After the final delivery attempt, you will only have 3-5 days to rebook delivery. 

The number of attempts made depends on the courier you have chosen.  

Delivery to Residential Addresses

Courier 

Number of attempts 

DHL 

2 

FedEx 

1 

UPS 

3 

DPD 

2 

TNT 

2 

Hermes 

3 

 

Delivery to Business Addresses

Courier 

Number of attempts 

DHL 

2 

FedEx 

3 

UPS 

3 

DPD 

2 

TNT 

3 

Hermes 

3 

 

The courier should always leave a ‘calling card’ after each delivery attempt, but on occasion couriers to neglect to do this. 

For some of our partners, the number of attempts for an international delivery may vary depending on destination. Visit our DHLDPD and Hermes pages to find out more. 

If you miss all UPS or DPD delivery attempts, they will deliver your parcel to a local pick up point if possible. Unlike our other partner carriers, they will not hold your package and wait for you to organise a redelivery.  

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