Can I claim compensation for my damaged item?

If your item has been damaged in transit, you may be able to claim compensation. In order to do so, you will need to provide evidence that your goods were not damaged before being sent, and that your packaging was sufficient to protect them in transit. We always suggest that you take photos of your parcel and packaging before your package is collected.

To claim compensation, you will need to raise a claim. You will need to provide us with proof of the value of your goods, so we can compensate you the correct amount. These can be:

  • An invoice to repair the item
  • An invoice to replace the item (If it cannot be repaired)
  • An original purchase receipt of item in question

Unfortunately, we cannot accept sales invoices. Quotes and web links are also not accepted.

For more information on claiming compensation for your goods, please visit What level of compensation am I entitled to?

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