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How do I raise a complaint?

Formal complaints should be sent to us in writing at:

128 City Road

London

EC1V 2NX

 

On receipt of your letter we should contact you within 14 days. 

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  • How do I tell if a delay was the carrier's fault?
  • How do I make a claim for my lost shipment?
  • Can I claim compensation for my lost item?

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