How to raise a claim
Where to get a claim form
Download the claim form here: https://www.parcelhero.com/download.aspx?file=ParcelHero_Claim_Form.pdf
How to fill in the claim form
Our claim form is straightforward to fill out, simply enter the relevant details into the correct boxes. Most of these boxes will require you to enter information that you provided when you booked your delivery.
Note: Please ignore both the YOUR REF and Booking No boxes on the form; they are for office admin.
Where to submit the claim form
Email your completed form to: firstname.lastname@example.org
What happens next
If you provide us with all the correct supporting documents, we aim to contact you with the results of your claim within 14 days.