Are your services guaranteed?

When you select a timed delivery service for your booking, your delivery is automatically guaranteed.

Other services are not guaranteed, unless you upgrade to our money back guarantee.

Our money back guarantee entitles you to a full refund in the event delivery is delayed due to a courier error. However it does not cover delays beyond the couriers control such as: 

  1. Force mejeure events such as bad weather or accidents.
  2. Delays due to goods having to be repacked due to insufficient packaging.


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