Your labels - A Guide

General rules

  • Do not allow the driver to take the package without the labels attached to the box, or you will not be able to claim in the event of loss.
  • Use a document pouch if possible
  • Never cover the barcodes

Note: If you are fixing documents to the parcel with no document pouch, be sure to attach them in a way that they will be able to be viewed. First fold the label in half, then use strong packaging tape to affix each label.

How many labels will I need to print out?

  • Most of our partner couriers require just one label per parcel. However, some carriers require an extra copy to be printed and given to the driver separately, this is called the 'archive label'.

  • Additionally we print an extra spare label that we ask you to place inside each parcel. If the label you affix to the box becomes detached, this significantly reduces the risk of your parcel being recovered. 

  • We will always print the exact number of labels you need, and give you clear instructions on what to do with each label. 

    Note: If you don't want to print a spare label, simply login and turn this off in the default settings.

What’s on a label?

  •  A label has the recipient and sender address, reference number, date order was made, weight, bar codes, tracking number, route identifying code and service type

Pre-printed labels

  • If you have selected a pre-printed service, your labels will be bought by the collecting driver, attach them to the parcel following the above information.

Haverhill

  • If you are shipping outside of the UK, your label may be addressed to Haverhill. Haverhill is our depot and we take care of all additional paperwork there.  

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