What are the charges for cancelling a delivery?

What are the cancellation charges?

You can cancel a shipment before collection, once collection has occurred you must contact us if you wish your parcel to be returned to you, instead of delivered.

Cancellation charges are different depending on the courier you have chosen. They range from £3 to £10. See our list below for specific charges:

DPD £8.00 + Fuel

TNT £10.00

Hermes £3.00

UPS £5.00

DHL £5.00

FedEx £5.00

All prices are Excluding VAT.

When are these charges applied?

When you cancel a shipment, you will have to pay cancellation charges. However, these charges are also applied when you choose to change the destination of your shipment before it is collected.

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