Details on the customs invoice are incorrect, what do I do?

If you have made an error with the details used to create the customs invoice, you have the following options:

  • If your parcel has not yet been collected or dropped off, simply amend your shipment and update the details.
  • If your parcel has already been collected or dropped off, you must contact us by selecting “Send us a message” at the bottom of this page. Explain the issue and one of our customer service representatives will be able to help you out.

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