I received an error message telling me my labels could not be produced, what happens now?

If you see an error message like the one below, there has likely been an issue validating your address and this has prevented us producing the shipping labels. Our support team will be working hard to fix this issue – your labels should be with you within one hour.

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If you don’t receive your labels within 1 hour, (during our working hours) please contact us.

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