What is an exception?

An exception is a status you may see when you track your delivery.

It normally indicates a delay or problem with a shipment. However, it does not always require your input.

The latest scan will normally describe what the problem is and whether it requires your help to resolve.

If the scan does not specifically inform you that you need to contact us, all you need to do is wait while your exception is resolved.

Was this article helpful?

8 out of 33 found this helpful

Query not answered? Send us a message >