Why are my items excluded from compensation?

We offer enhanced cover on most items shipped using our service. However, there are some items we don’t offer cover on as standard, because they are either more prone to damage than other items we typically carry or because they are difficult to place a monetary value on or to replace (like art or antiques).

Before sending anything via ParcelHero, check our full list of items that are excluded from compensation.

It is possible that we can arrange compensation for some items that are included in our exclusion list if we are satisfied that it is packaged sufficiently for courier shipping. Get in touch with us by clicking the link below if you would like to discuss this possibility.

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