Sometimes labels and other documents are not produced at checkout (normally due to an issue with the address). If this happens you should normally receive them within 60 minutes (during working hours).
To reprint your shipping labels, you can click on the link we sent you in your order confirmation email. Alternatively you can reprint your shipping docs anytime by logging in to your ParcelHero account.
Reprinting shipping docs from your account
To reprint your shipping docs from your account, you will need to log in. Once you do, go to the “My Shipments” section of your dashboard.
In the collections section, hover over the shipment you would like to print the labels for to reveal a printer icon.
Selecting this option will bring up your labels and shipping documents for you to reprint. Click the printer icon again to do so.