Before you buy

• Prohibited Items

• Compensation Exclusion Items

• Can I ship pens?

• Can I ship jewellery?

• Can I ship wheels?

• Can I ship power tools?

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• Labelling and Packaging Criteria

• How do I package my shipment?

• Can I send my items in a bag?

• Can I send a suitcase or does it have to be in a box?

• Can I send an item without packaging?

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• My payment failed as a result of an address issue, what do I do?

• Does ParcelHero Price Match?

• Are there any surcharges for heavy or bulky items?

• Is the price online correct and does it include everything?

• Do you have any promotions or special offers?

• Do you offer parcel insurance?

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• What is the maximum weight and size of a consignment before a heavyweight collection is triggered?

• What are the size and weight restrictions for each carrier?

• Why are my items excluded from compensation?

• Why can’t I send my item?

• What are compensation exclusions?

• What are prohibited items?

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• What is a Document Shipment?

• Can the carrier hold my package for a future delivery date?

• Can I ship to remote areas?

• Do you offer Saturday delivery?

• What is the transit time to my destination?

• Are your services guaranteed?

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