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Other queries
Other queries
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5 article
How can I make a digital GDPR request?
I was charged twice for my order, what do I do now?
What time are you open?
Hello and welcome to the ParcelHero Help Centre
What is your phone number?
Query not answered?
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My account
14 article
Money has been taken out of my account but I don't know what for?
How long does it take to set up a business account?
Do you offer daily collections?
How can I change my password?
I forgot my password, how do I get a new one?
Can I open a personal account with you?
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Complaints
1 article
How do I raise a complaint?
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Returns
1 article
Why is my shipment being returned?
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Shipment info
4 article
What additional charges can be applied added to my shipment?
What carrier did I book a delivery from?
I made payment by PayPal, can you confirm payment received and my booking is now made?
What will happen if my parcel is bigger than I paid for?
Query not answered?
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