Making a booking

• Can you always deliver to a residential address?

• How do I weigh and measure my parcel?

• The website doesn't seem to be working what can I do?

• The address does not have a postcode, but it won't let me continue without one?

• Why do you need my contact information?

• How do I make sure I have the right address?

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• What happens if I entered the incorrect weight or dimensions when I booked my shipment?

• How to change any details on your shipment prior to collection

• Can I change the phone number on my booking before collection?

• Can I change the phone number on my booking?

• Can I purchase parcel protection after I have made my booking?

• Can I change my booking from a drop off service to a door-to-door service?

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• Rounding up for Great Ormond Street Hospital

• The payment page is hanging, and I am unable to complete the transaction. What do I do?

• How do I top up my wallet?

• My payment failed but it doesn't tell me the reason, what do I do?

• Has my payment been received?

• Why haven't my card details saved?

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