https://support.parcelhero.com/hc/en-gb 2026-03-18T09:12:36Z https://support.parcelhero.com/hc/en-gb/articles/115005048125-Can-I-leave-my-parcel-unattended-in-a-safe-place-for-collection 2025-06-19T12:59:31Z https://support.parcelhero.com/hc/en-gb/articles/115005049809-Can-I-drop-off-my-parcel-at-the-courier-depot 2025-06-19T13:01:05Z https://support.parcelhero.com/hc/en-gb/articles/115005052809-Can-the-collecting-courier-call-me-before-collection-or-when-they-are-outside 2025-06-19T12:59:58Z https://support.parcelhero.com/hc/en-gb/articles/115005053189-Which-courier-will-be-collecting 2023-11-14T15:42:21Z https://support.parcelhero.com/hc/en-gb/articles/115005058049-The-driver-took-the-wrong-parcel-What-can-I-do 2022-11-30T11:43:24Z https://support.parcelhero.com/hc/en-gb/articles/115005064785-The-courier-said-they-would-come-back-but-they-haven-t-What-do-I-do 2022-03-14T09:55:13Z https://support.parcelhero.com/hc/en-gb/articles/115005065029-Can-the-courier-collect-after-a-certain-time 2023-04-01T20:20:04Z https://support.parcelhero.com/hc/en-gb/articles/115005067189-Can-I-change-my-parcel-collection-date 2023-12-19T09:05:32Z https://support.parcelhero.com/hc/en-gb/articles/115005067869-What-day-is-my-collection-booked-for 2023-11-08T11:04:44Z https://support.parcelhero.com/hc/en-gb/articles/115005070905-Do-I-need-a-tail-lift-to-have-my-parcel-collected 2022-03-14T09:53:50Z https://support.parcelhero.com/hc/en-gb/articles/115005071345-Will-the-collecting-driver-need-a-trolley-to-move-my-package 2021-12-29T18:45:44Z https://support.parcelhero.com/hc/en-gb/articles/115005074025-Can-the-driver-refuse-to-collect-my-parcel-because-it-needs-two-people-to-lift-it-and-I-can-t-help 2021-03-08T12:08:49Z https://support.parcelhero.com/hc/en-gb/articles/115005074089-My-shipment-is-large-How-can-I-make-sure-the-courier-has-enough-space 2021-08-09T07:59:36Z https://support.parcelhero.com/hc/en-gb/articles/115005074385-Can-I-drop-my-parcel-off-to-a-drop-shop-on-a-different-date-than-the-one-I-booked 2024-02-26T20:50:03Z https://support.parcelhero.com/hc/en-gb/articles/115005074889-Can-the-courier-provide-a-two-man-collection-team-as-my-parcel-is-very-large-heavy 2019-02-14T16:26:30Z https://support.parcelhero.com/hc/en-gb/articles/115005088185-I-booked-a-collection-Can-I-drop-it-off-instead 2024-03-15T14:46:36Z https://support.parcelhero.com/hc/en-gb/articles/115005092489-How-do-I-check-where-my-nearest-parcel-drop-off-shop-is 2024-03-06T08:59:52Z https://support.parcelhero.com/hc/en-gb/articles/115005092569-Have-I-selected-a-drop-off-service-or-will-my-parcel-be-collected 2022-05-05T15:48:10Z https://support.parcelhero.com/hc/en-gb/articles/115005099749-Can-I-drop-my-parcel-off-at-a-different-drop-off-shop-to-the-one-I-chose-when-I-booked 2024-04-25T13:52:49Z https://support.parcelhero.com/hc/en-gb/articles/115005111229-The-drop-off-shop-refused-to-take-my-package 2024-02-11T15:14:06Z https://support.parcelhero.com/hc/en-gb/articles/115005123749-The-driver-did-not-take-my-parcel-because-the-customs-invoice-was-not-printed-I-didn-t-print-enough-copies 2023-05-16T11:10:06Z https://support.parcelhero.com/hc/en-gb/articles/115005123869-Can-the-driver-refuse-to-collect-if-my-parcel-is-over-the-weight-or-size-limit 2021-03-15T13:03:47Z https://support.parcelhero.com/hc/en-gb/articles/115005129985-Can-the-courier-refuse-to-collect-my-package-unless-I-provide-assistance-with-loading-it-into-the-van 2024-02-18T17:34:59Z https://support.parcelhero.com/hc/en-gb/articles/115005132589-Can-the-courier-refuse-to-collect-if-my-items-aren-t-in-a-box 2023-11-30T13:24:04Z https://support.parcelhero.com/hc/en-gb/articles/115005133325-Can-the-driver-quote-a-reference-I-choose-when-they-come-to-collect 2023-12-21T13:26:59Z https://support.parcelhero.com/hc/en-gb/articles/115005135549-Can-I-provide-special-instructions-for-the-driver 2022-02-21T11:06:02Z https://support.parcelhero.com/hc/en-gb/articles/115005159325-How-long-does-the-shipping-label-remain-valid-for-if-I-want-to-delay-collection 2024-01-30T17:36:07Z https://support.parcelhero.com/hc/en-gb/articles/115005159885-My-shipment-has-been-collected-why-is-there-no-update-to-my-tracking-when-I-check-it 2024-02-23T12:25:22Z https://support.parcelhero.com/hc/en-gb/articles/115005160585-Where-do-I-find-the-customs-invoice 2023-10-18T11:20:43Z https://support.parcelhero.com/hc/en-gb/articles/115005160845-What-happens-if-the-collecting-driver-cannot-scan-the-barcode 2024-02-05T11:42:52Z https://support.parcelhero.com/hc/en-gb/articles/115005160885-I-have-only-received-some-of-the-labels-for-my-shipment-How-do-I-get-the-rest 2024-03-23T18:05:26Z https://support.parcelhero.com/hc/en-gb/articles/115005161065-Why-do-I-get-a-404-error-when-I-try-to-print-my-label 2024-01-30T14:50:00Z https://support.parcelhero.com/hc/en-gb/articles/115005164989-My-shipping-labels-were-fuzzy-can-you-resend 2023-07-12T15:07:22Z https://support.parcelhero.com/hc/en-gb/articles/115005171129-What-are-the-maximum-weight-and-size-restrictions-for-drop-off 2024-09-04T12:39:21Z https://support.parcelhero.com/hc/en-gb/articles/115005188085-Can-I-change-my-booking-from-a-drop-off-service-to-a-door-to-door-service 2023-05-24T13:26:17Z https://support.parcelhero.com/hc/en-gb/articles/115005188205-Can-I-purchase-parcel-protection-after-I-have-made-my-booking 2021-10-07T09:59:15Z https://support.parcelhero.com/hc/en-gb/articles/115005188845-Can-I-make-changes-to-details-on-my-order-after-it-has-been-collected 2022-07-30T22:14:41Z https://support.parcelhero.com/hc/en-gb/articles/115005276685-What-do-I-do-if-the-drop-off-shop-was-closed 2023-06-12T11:36:43Z https://support.parcelhero.com/hc/en-gb/articles/115005280605-Will-the-courier-come-inside-to-collect-my-parcel 2022-11-29T18:23:11Z https://support.parcelhero.com/hc/en-gb/articles/115005281349-Can-I-change-the-phone-number-on-my-booking-before-collection 2021-10-12T15:24:09Z https://support.parcelhero.com/hc/en-gb/articles/115005290749-Can-you-confirm-my-collection-is-scheduled 2023-12-05T20:00:27Z https://support.parcelhero.com/hc/en-gb/articles/115005359469-My-Shipping-labels-have-not-been-received-How-can-I-get-them 2024-05-01T09:24:45Z https://support.parcelhero.com/hc/en-gb/articles/115005361609-The-label-was-not-produced-when-I-booked-my-delivery-What-can-I-do 2024-04-21T14:47:48Z https://support.parcelhero.com/hc/en-gb/articles/115005365185-Has-the-shipment-been-collected-yet 2024-04-03T21:08:38Z https://support.parcelhero.com/hc/en-gb/articles/115005403165-What-time-will-the-courier-arrive-to-collect-my-parcel 2023-11-14T17:21:28Z https://support.parcelhero.com/hc/en-gb/articles/115005424449-My-parcel-is-going-via-the-Haverhill-sortation-centre-Why-have-no-customs-invoices-been-produced 2022-12-22T09:03:54Z https://support.parcelhero.com/hc/en-gb/articles/115005428505-What-happens-if-the-driver-didn-t-collect-all-of-my-parcels-shipments 2024-02-07T14:53:32Z https://support.parcelhero.com/hc/en-gb/articles/115005455149-How-to-change-any-details-on-your-shipment-prior-to-collection 2024-04-17T17:48:46Z https://support.parcelhero.com/hc/en-gb/articles/115005465829-Can-the-driver-bring-the-label 2024-04-14T15:55:02Z https://support.parcelhero.com/hc/en-gb/articles/115005469425-What-happens-if-I-entered-the-incorrect-weight-or-dimensions-when-I-booked-my-shipment 2023-09-01T09:51:28Z https://support.parcelhero.com/hc/en-gb/articles/115005469685-Can-I-get-my-cancellation-fee-back-as-I-rebooked-it 2023-12-19T15:51:39Z https://support.parcelhero.com/hc/en-gb/articles/115005486529-How-do-I-attach-my-parcel-label 2023-09-29T16:40:34Z https://support.parcelhero.com/hc/en-gb/articles/115005499729-How-do-I-check-what-collection-window-I-booked 2023-03-24T11:19:35Z https://support.parcelhero.com/hc/en-gb/articles/115005500269-Can-I-tape-the-label-on 2024-05-01T08:00:42Z https://support.parcelhero.com/hc/en-gb/articles/115005502069-Do-I-need-more-than-one-label 2024-04-22T08:33:15Z https://support.parcelhero.com/hc/en-gb/articles/115005502289-How-long-can-the-driver-wait-if-the-shipment-is-not-ready 2021-10-06T10:04:05Z https://support.parcelhero.com/hc/en-gb/articles/115005502789-Can-you-rebook-collection-for-me 2023-06-09T09:05:46Z https://support.parcelhero.com/hc/en-gb/articles/115005503429-Where-can-I-get-a-pouch-to-affix-the-labels 2024-02-27T21:24:59Z https://support.parcelhero.com/hc/en-gb/articles/115005503489-What-will-happen-if-my-parcel-is-bigger-than-I-paid-for 2023-07-03T10:48:21Z https://support.parcelhero.com/hc/en-gb/articles/115005503589-Why-has-the-label-barcode-printed-too-small 2024-09-09T09:20:34Z https://support.parcelhero.com/hc/en-gb/articles/115005503609-Is-the-date-of-the-collection-guaranteed 2023-12-06T04:05:36Z https://support.parcelhero.com/hc/en-gb/articles/115005509305-Can-you-also-please-refund-the-cancellation-fee 2024-02-29T19:31:27Z https://support.parcelhero.com/hc/en-gb/articles/115005509385-My-collection-failed-as-I-didn-t-receive-my-labels-in-time-What-happens-now 2024-02-21T20:25:15Z https://support.parcelhero.com/hc/en-gb/articles/115005509485-Why-is-the-weight-on-the-labels-different-to-the-weight-I-entered 2024-03-20T21:31:04Z https://support.parcelhero.com/hc/en-gb/articles/115005509585-My-shipment-requires-a-tail-lift-for-collection-How-can-I-get-one-sent 2022-03-14T09:51:26Z https://support.parcelhero.com/hc/en-gb/articles/115005509745-How-do-I-send-the-labels-to-the-shipper 2024-03-25T10:47:20Z https://support.parcelhero.com/hc/en-gb/articles/115005509865-The-driver-said-they-would-come-back-with-a-tail-lift-vehicle-but-hasn-t 2022-09-15T10:44:56Z https://support.parcelhero.com/hc/en-gb/articles/115005535589-Why-is-my-package-not-delivered 2024-03-25T13:07:27Z https://support.parcelhero.com/hc/en-gb/articles/115005536089-Can-you-confirm-if-my-parcel-has-been-delivered 2023-12-12T10:07:47Z https://support.parcelhero.com/hc/en-gb/articles/115005536749-Why-have-my-shipment-tracking-scans-not-updated 2024-03-26T16:04:37Z https://support.parcelhero.com/hc/en-gb/articles/115005536829-Why-is-my-shipment-being-returned 2025-06-19T14:27:43Z https://support.parcelhero.com/hc/en-gb/articles/115005537189-Have-all-parcels-in-my-shipment-been-received 2022-10-26T05:03:35Z https://support.parcelhero.com/hc/en-gb/articles/115005537209-The-scan-said-the-carrier-cannot-find-my-address-what-information-do-they-need 2023-10-31T15:42:24Z https://support.parcelhero.com/hc/en-gb/articles/115005537349-The-receiver-missed-the-delivery-how-can-I-rearrange-delivery 2025-06-19T13:56:19Z https://support.parcelhero.com/hc/en-gb/articles/115005537369-Why-is-there-no-tracking-information-on-your-website 2024-03-19T08:36:18Z https://support.parcelhero.com/hc/en-gb/articles/115005537389-Can-I-get-a-copy-of-the-delivery-signature 2022-12-20T10:52:02Z https://support.parcelhero.com/hc/en-gb/articles/115005540825-Can-I-have-a-tracking-update-please 2024-04-30T10:09:38Z https://support.parcelhero.com/hc/en-gb/articles/115005540885-Why-is-my-shipment-held-in-customs-and-what-do-I-need-to-do-to-resolve-the-delay 2024-03-24T08:46:53Z https://support.parcelhero.com/hc/en-gb/articles/115005540929-The-tracking-says-my-shipment-is-delivered-but-I-have-not-received-delivery-where-is-my-package 2024-04-30T11:14:28Z https://support.parcelhero.com/hc/en-gb/articles/115005541245-When-is-my-package-due-to-be-delivered 2025-06-19T13:50:35Z https://support.parcelhero.com/hc/en-gb/articles/115005541569-How-do-I-claim-compensation-for-my-lost-shipment 2023-12-02T14:52:03Z https://support.parcelhero.com/hc/en-gb/articles/115005542005-Why-has-my-shipment-not-cleared-customs-yet 2022-12-19T12:41:40Z https://support.parcelhero.com/hc/en-gb/articles/115005542405-Can-I-have-an-update-on-my-missing-parcel 2025-06-19T14:43:38Z https://support.parcelhero.com/hc/en-gb/articles/115005542445-My-goods-are-stuck-in-customs-does-the-receiver-need-to-contact-the-carrier 2024-04-17T17:19:42Z https://support.parcelhero.com/hc/en-gb/articles/115005542525-How-much-is-the-duty-and-tax-for-my-shipment 2025-06-19T13:49:44Z https://support.parcelhero.com/hc/en-gb/articles/115005545225-What-is-a-commercial-invoice-or-customs-invoice 2024-02-21T09:46:47Z https://support.parcelhero.com/hc/en-gb/articles/115005545845-My-package-has-arrived-damaged-what-can-I-do 2022-09-26T11:45:31Z https://support.parcelhero.com/hc/en-gb/articles/115005545945-Can-I-claim-compensation-for-my-damaged-item 2023-10-09T11:46:39Z https://support.parcelhero.com/hc/en-gb/articles/115005546025-What-s-the-status-of-my-claim 2022-09-16T08:30:54Z https://support.parcelhero.com/hc/en-gb/articles/115005546105-What-level-of-compensation-am-I-entitled-to 2024-04-22T19:47:13Z https://support.parcelhero.com/hc/en-gb/articles/115005546725-Why-was-my-shipment-delivered-late 2024-03-05T08:33:53Z https://support.parcelhero.com/hc/en-gb/articles/115005552989-Can-I-claim-compensation-for-my-lost-item 2022-10-26T10:36:52Z https://support.parcelhero.com/hc/en-gb/articles/115005558685-How-do-I-raise-a-complaint 2024-05-07T12:03:27Z https://support.parcelhero.com/hc/en-gb/articles/115005560849-Why-has-my-package-been-delivered-to-a-drop-shop-when-I-paid-for-door-to-door-delivery 2023-11-10T14:17:14Z https://support.parcelhero.com/hc/en-gb/articles/115005564829-Will-I-have-to-pay-to-have-my-damaged-item-returned 2021-09-26T22:59:41Z https://support.parcelhero.com/hc/en-gb/articles/115005564889-Can-you-return-my-damaged-item 2021-04-23T10:08:01Z https://support.parcelhero.com/hc/en-gb/articles/115005564949-Can-you-offer-assistance-with-placing-a-booking 2024-01-24T17:05:24Z https://support.parcelhero.com/hc/en-gb/articles/115005567665-Am-I-entitled-to-a-refund-as-my-shipment-was-not-delivered-on-time 2024-04-02T13:59:26Z https://support.parcelhero.com/hc/en-gb/articles/115005567685-Why-have-you-added-a-surcharge-to-my-shipment 2024-04-25T16:04:49Z https://support.parcelhero.com/hc/en-gb/articles/115005569565-Where-can-I-get-assistance-with-completing-the-claim-form 2025-07-16T07:10:35Z https://support.parcelhero.com/hc/en-gb/articles/115005569845-Can-I-make-a-claim-for-a-damaged-compensation-exclusion-item 2020-10-06T14:17:51Z https://support.parcelhero.com/hc/en-gb/articles/115005571725-I-m-getting-a-different-price-for-the-same-shipment 2020-06-19T10:20:57Z https://support.parcelhero.com/hc/en-gb/articles/115005571785-How-do-I-check-my-previous-account-transactions 2023-02-22T09:13:13Z https://support.parcelhero.com/hc/en-gb/articles/115005571825-How-can-I-use-the-credit-in-my-wallet 2024-03-13T15:44:37Z https://support.parcelhero.com/hc/en-gb/articles/115005571885-Have-your-prices-increased 2023-04-26T22:58:37Z https://support.parcelhero.com/hc/en-gb/articles/115005582989-Can-you-give-a-quote-over-the-phone-or-by-email 2024-02-27T12:47:58Z https://support.parcelhero.com/hc/en-gb/articles/115005583549-Can-I-send-an-item-without-packaging 2023-03-06T12:28:02Z https://support.parcelhero.com/hc/en-gb/articles/115005584509-What-are-compensation-exclusions 2023-01-31T12:41:16Z https://support.parcelhero.com/hc/en-gb/articles/115005588389-Are-your-services-guaranteed 2023-10-18T19:30:24Z https://support.parcelhero.com/hc/en-gb/articles/115005588549-How-much-will-the-duty-and-tax-for-my-shipment-be 2024-01-22T15:22:26Z https://support.parcelhero.com/hc/en-gb/articles/115005590529-Where-can-I-find-information-about-your-surcharges 2022-08-03T20:30:11Z https://support.parcelhero.com/hc/en-gb/articles/115005590825-What-are-prohibited-items 2023-04-27T09:53:49Z https://support.parcelhero.com/hc/en-gb/articles/115005590945-Do-you-offer-parcel-insurance 2023-06-15T14:18:28Z https://support.parcelhero.com/hc/en-gb/articles/115005590989-What-is-the-transit-time-to-my-destination 2023-03-31T08:55:11Z https://support.parcelhero.com/hc/en-gb/articles/115005591069-Can-you-take-payment-over-the-phone 2023-12-15T09:07:44Z https://support.parcelhero.com/hc/en-gb/articles/115005591085-Can-I-ship-lithium-batteries 2024-03-28T11:54:17Z https://support.parcelhero.com/hc/en-gb/articles/115005591109-Can-I-send-a-suitcase-or-does-it-have-to-be-in-a-box 2024-03-26T10:02:56Z https://support.parcelhero.com/hc/en-gb/articles/115005591325-Do-you-have-any-promotions-or-special-offers 2023-02-09T18:02:17Z https://support.parcelhero.com/hc/en-gb/articles/115005591549-Can-I-the-shipper-pay-the-duty-and-tax-on-the-recipients-behalf 2023-12-07T18:55:47Z 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https://support.parcelhero.com/hc/en-gb/articles/115005659409-Can-I-ship-food 2023-05-15T04:24:29Z https://support.parcelhero.com/hc/en-gb/articles/115005676425-Why-have-I-received-a-failed-collection-email-when-my-parcel-has-already-been-collected 2023-07-19T21:58:25Z https://support.parcelhero.com/hc/en-gb/articles/115005692605-Can-I-get-a-receipt-for-collection-from-the-driver 2025-06-19T12:51:33Z https://support.parcelhero.com/hc/en-gb/articles/115005705765-How-do-I-tell-if-a-delay-was-the-carrier-s-fault 2024-02-05T17:15:13Z https://support.parcelhero.com/hc/en-gb/articles/115005721045-I-made-payment-by-PayPal-can-you-confirm-payment-received-and-my-booking-is-now-made 2022-08-10T14:14:47Z https://support.parcelhero.com/hc/en-gb/articles/115005733905-What-happens-if-I-dispute-the-size-or-weight-that-I-have-been-charged 2024-03-19T12:41:10Z https://support.parcelhero.com/hc/en-gb/articles/115005743529-Lost-Parcels 2025-06-19T14:44:19Z 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2023-01-18T17:05:34Z https://support.parcelhero.com/hc/en-gb/articles/360000123479-Can-I-ship-wheels 2022-11-28T12:28:06Z https://support.parcelhero.com/hc/en-gb/articles/360000123520-Will-my-returned-item-travel-under-the-same-tracking-number 2022-10-27T17:29:54Z https://support.parcelhero.com/hc/en-gb/articles/360000129159-What-date-and-time-will-my-package-be-delivered 2024-02-01T15:39:38Z https://support.parcelhero.com/hc/en-gb/articles/360000130459-My-shipment-was-sent-deliver-duty-paid-DDP-why-was-the-receiver-charged-duty-and-tax 2023-08-11T10:09:48Z https://support.parcelhero.com/hc/en-gb/articles/360000132339-I-am-trying-to-pay-by-PayPal-but-it-s-not-working 2023-09-03T13:03:47Z https://support.parcelhero.com/hc/en-gb/articles/360000137480-Do-you-offer-credit-facilities 2020-06-15T13:34:30Z https://support.parcelhero.com/hc/en-gb/articles/360000146999-If-my-package-is-delayed-due-to-a-carrier-error-can-you-arrange-a-faster-delivery 2025-06-19T14:57:36Z 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https://support.parcelhero.com/hc/en-gb/articles/360000573089-Why-are-your-prices-so-cheap 2021-11-10T22:17:17Z https://support.parcelhero.com/hc/en-gb/articles/360000580929-What-is-your-phone-number 2024-05-01T13:41:06Z https://support.parcelhero.com/hc/en-gb/articles/360000946125-What-time-are-you-open 2024-04-22T08:36:15Z https://support.parcelhero.com/hc/en-gb/articles/360000947469-Hello-and-welcome-to-the-ParcelHero-Help-Centre 2024-02-22T21:10:51Z https://support.parcelhero.com/hc/en-gb/articles/360000947505-Are-there-any-surcharges-for-heavy-or-bulky-items 2023-08-23T21:21:29Z https://support.parcelhero.com/hc/en-gb/articles/360000950149-What-happens-if-the-receiver-refuses-to-pay-customs-duties 2023-10-04T10:36:59Z https://support.parcelhero.com/hc/en-gb/articles/360000951909-What-is-a-tariff-code 2024-04-20T10:40:04Z https://support.parcelhero.com/hc/en-gb/articles/360000952149-Where-can-I-find-my-tracking-number 2024-04-22T18:24:50Z 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